At Titan Peptides, we are committed to providing high-quality research peptides strictly for laboratory and scientific research use only. All products are sold as research chemicals and are not intended for human or veterinary consumption, diagnostic use, or any other non-research purpose.
Due to the sensitive nature of our products (including risks of contamination, degradation, and regulatory requirements), we maintain a strict refund and returns policy.

1. All Sales Are Final

• All sales are final. We do not accept returns, exchanges, or cancellations once an order has been processed and shipped.

• No refunds will be issued for:
  Change of mind
  Incorrect product selection (e.g., wrong peptide, quantity, or variant)
  Buyer's remorse
  Inability to use the product due to local laws, customs issues, import restrictions, or personal research needs
  Any indication of non-research use (such claims will void any potential eligibility for resolution)

2. Exceptions – Damaged, Incorrect, or Missing Items
In the rare event of shipping-related issues, we will review cases on an individual basis. To qualify for resolution (replacement or refund at our sole discretion), you must:

• Contact us within 7 days of delivery via email at [support@titanpeptides.com] (or your support email).

• Provide clear photos of:
  The damaged packaging/item
  The shipping label
  Any visible defects or discrepancies

• Include your order number and a detailed description of the issue.

Eligible scenarios may include:

• Product arrives damaged during transit (e.g., broken vial, compromised seal)

• Incorrect item shipped (wrong peptide or quantity)

• Missing items from the order

If approved:

• We may issue a replacement (most common resolution) or, in limited cases, a refund to the original payment method.

• Refunds (if granted) will be processed within 5–10 business days after approval.

• Any refund may deduct original shipping fees, restocking fees (up to 10–15% at our discretion), or other costs.

We do not cover:

• Customs seizures, delays, duties, or import rejections (international customers assume all such risks)

• Products that have been opened, tampered with, reconstituted, or partially used

3. Order Cancellations

• Cancellations are only possible before the order ships. Contact us immediately at [support@titanpeptides.com].

• Once an order has shipped, it cannot be canceled, and no refunds will be issued.

4. Research Use Only Disclaimer
All products are sold exclusively for in-vitro laboratory research by qualified professionals. By placing an order, you confirm that:

• You are purchasing for legitimate research purposes only.

• You will comply with all applicable local, state, and federal laws.

• Any indication of human or animal use will result in immediate denial of support, refunds, or future orders.

5. Contact Us
If you believe your situation qualifies under the exceptions above, please reach out promptly:

• Email: [support@titanpeptides.com]

• Include your order number and relevant details/photos.

We appreciate your understanding of these policies, which help us maintain product integrity, quality control, and compliance in the research chemical industry.

Thank you for choosing Titan Peptides.